Shipping policy

🚚 Shipping & Fulfillment From Our Hands to Yours, Done Right.

Placing an order with Nurova means trusting us with something that matters. We don't take that lightly. Every package that leaves our facility has been checked, wrapped, and prepared the way we'd want our own to arrive.

Here's exactly what happens after you hit checkout.

🕒 Order Processing Time

Every order is prepared within 3 to 5 business days.

During that window, your item goes through:

  • A thorough quality check against our standards
  • Secure, protective packaging designed to handle the journey
  • A final review before it's handed to our carrier

We don't skip steps. The unboxing moment is part of the experience, and we protect it.

🚚 Estimated Delivery Times

🇺🇸 United States Carrier: USPS / FedEx Estimated delivery: 15 to 20 business days from dispatch

🌍 International Estimated delivery: 15 to 30 business days from dispatch Varies by country and regional carrier

Occasional delays can occur due to customs processing, peak shipping seasons, weather disruptions, or carrier network issues. When something like this affects your order, we'll let you know.

🔎 Tracking Your Package

As soon as your order ships, a confirmation email will hit your inbox with your tracking number and a link to follow your delivery in real time.

You can also check your order status anytime on our Track Your Order page.

✏️ Order Changes & Cancellations

Need to update something? Contact us within 24 hours of placing your order.

📧 nurova@gmail.com

Use one of these subject lines to help us move faster:

  • "Cancel My Order"
  • "Address Change"

Once your package is with the carrier, we can no longer cancel or redirect it. Early contact gives us the best chance to help.

🚪 Failed Deliveries

Carriers usually attempt delivery twice before returning a package to their facility. If your order comes back to us due to an unsuccessful delivery:

  • We'll contact you before sending it out again
  • A reshipping fee may apply for the second dispatch

To avoid this, double check your address at checkout and make sure someone is available to receive the package during the expected delivery window.

💔 Damaged or Incorrect Items

If something arrives damaged or the wrong item shows up, we'll make it right with no hassle and no unnecessary back and forth.

Email us with:

  • Your order number
  • Clear photos showing the issue

Once we've reviewed it, a free replacement goes out as quickly as possible.

📧 nurova@gmail.com

🤝 Still Have Questions?

Our support team reads every message and responds with a real answer, not a template.

📧 nurova@gmail.com ⏱ Typically back within 24 hours, often well before that.