FAQs
Every order that leaves our hands was put together by someone who took the time to do it properly. That matters to us. We hope it shows when it arrives.
🕒 Order Processing
We prepare every order within 3 to 5 business days.
That window exists for a reason. Each piece is checked, wrapped carefully, and boxed to arrive the way it was meant to look. We don't rush it. We'd rather get it right than get it out fast.
📦 Delivery Timeframes
🇺🇸 United States Shipped via USPS and FedEx Estimated arrival: 15 to 20 business days after processing
🌍 International Orders Estimated arrival: 15 to 30 business days after processing Exact timing varies by destination and local carrier networks
Customs clearance, high-volume periods, and weather conditions can occasionally add time to a delivery. These are outside our control, but we appreciate your patience when they come up.
🔎 Tracking Your Order
Once your order ships, you'll get an email with your tracking number and a direct link to follow it along the way.
You can also check your delivery status anytime on our Track Your Order page.
✏️ Changes & Cancellations
Need to adjust something? Reach out within 24 hours of placing your order and we'll do our best to help.
To cancel: email us with the subject line "Cancel My Order" To update your address: contact us within that same 24 hour window
Once a package has been dispatched, changes are no longer possible. The sooner you get in touch, the more we can do.
📧 contact@nurova.com
🚪 Missed Deliveries
Most carriers will attempt delivery twice before holding your package at a local hub. To keep things smooth, make sure someone is available during your expected window, or add a safe drop location in your delivery notes at checkout.
💔 Something Arrived Wrong?
We'll sort it out, no back and forth, no waiting around.
Send us an email with:
- Your order number
- A few clear photos of what arrived
We'll review it and arrange a free replacement as quickly as we can.
📧 contact@nurova.com
🤝 We're Here
Questions before your order arrives? Something on your mind? Our team reads every message and replies with an actual answer.
📧 contact@nurova.com ⏱ Usually back within 24 hours, often sooner.